FAQ

1,What are your payment term?

L/C or T/T, 30% deposit, the balance before shipping

2,What is your MOQ?

More 500 sets, Packaging is color box based on buyer's request-custom packaging with customer Logo & information. Less 200 sets. packaging is facotry’s packaging.

3,OEM?

Yes, we can do OEM for you, you can design your packaging with your logo, MOQ is 500 sets of each item.

4,What is the loading Port?

Shanghai or Ningbo

5,What is your product Warranty?

We guarantee the products customers receive are qualified. if there are any broken parts, please send us detailed photos, and then we will send you the replacement parts according to actual conditions.

6, Are you a manufacturer or trading company ?

We are manufacturer with more than 10 years manfacturing experience of magnetic toys

7, Can you provide sample for checking ? What is your lead time for samples ?

Of course, the sample usually will be sent within 1- 5 working days after receiving payment; We will refund the sample charge if you are satisfied with our products and place bigger order to us later.

8,How long is the production time for big order ?

It usually will take 15-25 days to finish production, the specific time mainly depends on order quantity .

9,How can you ensure products’ quality?

We have a professional QC team, which monitoring from material purchase, semi- finished products, assembly to packaging and delivery. Also, we can meet CE, EN71, ASTM, CPSC certificates.

10,How can we check our goods ?

You can arrange QC to check by visiting our factory, or ask Third party testing agency to check, and we will also provide the picture and video of your product for your checking.